Frequently Asked Questions
	Frequently Asked Questions by category To see a listing of all questions and answers for a given topic, please choose from the list below. If you cannot find your question, or you wish to contact us directly, visit our Contact us section.
	Comfort    General   Beds    Firmness Control & Foundation    Health    Using Our Site    My Select Comfort

Q: What are my shipping options?

A: Select Comfort offers the following shipping options:

Standard Ground Shipping for Beds
Standard ground shipping is available within the 48 contiguous states for bed orders and accessory
orders with a bed. Click here for more details.

Comfort ServiceSM Delivery, Setup & Removal for Beds
Comfort Service Delivery, Setup & Removal is available for selected zip codes when you ship a bed
within the 48 contiguous states. Click here for more details.

Standard Ground Shipping for Accessories
Standard ground shipping is available for accessory-only orders shipped within the 48 contiguous
states. Click here to view price grid.

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Q: When will my order arrive?

A: Standard Ground Shipping orders are usually shipped within 4 business days from the time the
order is received. You can expect to receive your order within 7 to 10 business days of the shipment
date. Online Order Tracking is available 24 hours after purchase. Please be aware that it can take
up to 36 hours before any transit information is available on the shipping companies Web site.
For Comfort ServiceSM Delivery, Setup & Removal, a Comfort Service Representative will contact you
within 5 to 7 business days from the date of your purchase to confirm your information and discuss the
next steps. You can expect delivery with 10 to 14 business days from time of purchase.

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Q: What if I change my address?
A: Because the Limited Warranty on our beds is a full 20 years, it is important to keep your file up
to date. If you move or change your name, please update your account online in your Bed Owners
account or e-mail us.
Please include the following in your email. If any of this information has changed, please provide the
before and after.
Full Name
Address
City, State
Phone (with area code)
Customer Number (if you have it)

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Q: Why should I register with www.selectcomfort.com?
A: When you register on our web site, you will have access to an exclusive Bed Owners portal.
Here you'll have access to valuable information about your bed purchase(s) including the following.
This service is available at no charge.

• Bed Owner Benefits—Be the first to know about new Select Comfort® products and savings, submit a testimonial & sign up for owners-only e-mail newsletters.
• Referral Program—Learn how easy it is to earn $50 in our valuable referral program. Spread the word about your great sleep discovery by sending an e-mail referral to your friends and family or print referral cards to hand out.
• Financing Details—Review your order and pay your bill online.
• Order Tracking—Check the progress and history of your orders.
• Product Support—Review troubleshooting tips. Access assembly guides and the product manual specific to your bed. Learn about our returns policy.
  REGISTER NOW! 

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Q: How do I register with www.selectcomfort.com?

A: In order to register, you must be a Sleep Number® bed owner. Click here to register for free
access to your personal Select Comfort account and valuable bed owner tips.
If you are having trouble registering, please check the following:

• Did you enter the phone number that you used at the time of your last purchase? Have you changed your phone number since your purchase? Did you use your work phone number? You will need to use the phone number you used at the time of your last purchase. You may update your account information anytime after logging in by going to "Account Settings".
• Has your last name changed since you made your purchase? If yes, you will need to use the last name you used at the time of your last purchase. You may update your account information anytime after logging in by going to Account Settings.
• Was the last purchase made in another's name? For example, your spouse?
  If you continue to have trouble registering, please e-mail us by clicking here.

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Q: What if I forgot my password?

A: If you forget your password click on the link "Forgot password?" on the Bed Owners landing
page, enter your e-mail address and click on "Submit". Your password will be sent to your e-mail address.

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Q: How do I update my personal or account information?

A: The best way to update your personal or account information is to Register in the Bed Owners
portal. If you have already registered, Login here. Once logged in, click on "View/Edit Profile". Here
you will find a summary of your account information. Click on the corresponding "Edit" link for the section that you'd like to update.

Please Note: These changes could take two to three business days to take affect.

You may also contact Customer Service directly via e-mail. If you chose to contact Customer
Service directly, please include the following in your e-mail. If any of this information has changed be
sure to provide the before and after.
Full Name
Address
City, State
Phone with area code
Customer Number