Career Opportunities

Customer Service

Title: Customer Service Representative

Major responsibilities Include:

• Answer incoming customer service calls and resolve all questions, requests and changes to ensure the highest level of customer satisfaction.
• Answer incoming calls to assist internal customer service.
• Conduct follow-up calls to customers in a timely manner to resolve any and all customer issues.
• Record specific and accurate information for internal coding of specific product issues.  Interact with other departments as necessary to resolve, prevent problems, and improve existing procedures and systems.
• Negotiate with customers as needed.
• Assist with training and developing of new customer service representatives.
• Show passion, compassion and empathy.

Requirements:

• Demonstrate working knowledge of computers in a Windows based environment; preferably Word and Excel.
• Demonstrate advanced telephone skills.
• High school diploma or GED required.
• Previous call center experience preferred.
• Internact and participate as a team member.
• Ability to adapt to a fast paced, changing environment.
• Ability to remain calm under pressure.
• Ability to show compassion/empathy to internal and external customers.
• Accounting skills, problem solving skills, appropriate and professional communication skills.
• Ability to think outside the box.

Location(s):

Plymouth, MN Submit Resume 

Title: Customer Service Supervisor

This position is responsible for front line leadership of CSR's to include providing daily work direction, assisting with escalated calls, completing core supervisory responsibilities and providing training and coaching necessary to drive the highest quality of customer service.  This position is regarded as a strong starting point for career advancement opportunities within the company.

Major Responsibilities Include:

• Managing daily CSR activities including prioritizing of workloads, answering questions or concerns, assisting with escalated calls and setting expectations for processes and performance.
• Assists with the development, implementation and continuous improvement of training programs; assures that new or refresher training has been provided to direct reports when necessary.
• Monitors CSR performance and provides regular feedback (coaching and training) to ensure calls are properly handled, computer systems are utilized and information is documented accurately.
• Completed core supervisory responsibilities (ie reviews, disciplinary action, recognition, hiring, on-boarding, etc.) in a thoughtful and timely manner.
• Serves as a reference and communication point for all policies, promotions and product.
  
  Requirements:
• 2-4 years customer service experience required, 1-2 years call center experience preferred.
• 1-2 years supervisory experience required
• Sales training or experience preferred
• BS/BA required
• Excellent written and oral communication skills
• Strong analytical ability and demonstrated problem solving skills
• Intermediate proficiency with Microsoft Office Applications
• Demonstrated ability to respond appropriately and professionally to customers, colleagues or direct reports in situations of conflict
• Able to motivate, develop and coach direct reports through disciplinary issues, as well as developmental opportunities
• Ability to prioritize tasks, meet deadlines and work independently in a fast paced environment
• Requires normal physical exertion within an office environment

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