Career Opportunities
Customer Service
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Title: Customer Service Representative
Description:
We are currently looking for sharp, professional, outgoing and energetic Customer Service Representatives to work Full Time within our call center!
Major Responsibilities Include:
- Answer incoming customer service calls and resolve all questions, requests and changes to ensure the highest level of customer satisfaction.
- Answer incoming calls to assist in internal customer service.
- Conduct follow-up calls to customers in a timely manner to resolve any and all customer issues.
- Record specific and accurate information for internal coding of specific product issues.
- Interact with other departments as necessary to resolve, prevent problems, and improve existing procedures and systems.
- Negotiate with customers as needed.
- Assist with training and developing of new customer service representative.
- Show patience, compassion/empathy.
- Accounting skills, problem solving skills, appropriate and professional communication skills; be able to think outside the “box".
- Be able to communicate clear precise information to various departments.
Requirements:
- Demonstrate working knowledge of computers in a Windows based environment; preferably excel and word.
- Demonstrate advanced telephone skills.
- High School diploma or GED required.
- Previous call center experience preferred.
- Interact and participate as a team member.
- Ability to adapt to a fast paced, changing environment.
- Ability to remain calm under pressure.
- Ability to show compassion/empathy to internal and external customers.
Location(s):
Plymouth, MN Submit Resume