Career Opportunities

Customer Service

Title: Customer Service Representative

Description:

We are currently looking for sharp, professional, outgoing and energetic Customer Service Representatives to work Full Time within our call center!

Major Responsibilities Include:

• Answer incoming customer service calls and resolve all questions, requests and changes to ensure the highest level of customer satisfaction.
• Answer incoming calls to assist in internal customer service.
• Conduct follow-up calls to customers in a timely manner to resolve any and all customer issues.
• Record specific and accurate information for internal coding of specific product issues.
• Interact with other departments as necessary to resolve, prevent problems, and improve existing procedures and systems.
• Negotiate with customers as needed.
• Assist with training and developing of new customer service representative.
• Show patience, compassion/empathy.
• Accounting skills, problem solving skills, appropriate and professional communication skills; be able to think outside the “box".
• Be able to communicate clear precise information to various departments.

Requirements:

• Demonstrate working knowledge of computers in a Windows based environment; preferably excel and word.
• Demonstrate advanced telephone skills.
• High School diploma or GED required.
• Previous call center experience preferred.
• Interact and participate as a team member.
• Ability to adapt to a fast paced, changing environment.
• Ability to remain calm under pressure.
• Ability to show compassion/empathy to internal and external customers.

Location(s):

Plymouth, MN Submit Resume   

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